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Sitton Mechanical, LLC
Legal

Terms & Conditions

Last updated: August 11, 2026

Company Name: Sitton Mechanical, LLC
Website: https://www.sittonmechanical.com/

Sections 1–7 below are our Terms & Conditions for customer communications. Sections 8–25 are our additional service and website terms. Our Privacy Policy is published separately at Privacy Policy.

1. Program Description and Acceptance of Terms

Sitton Mechanical, LLC ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

Program / Brand Name(s): "Sitton Mechanical, LLC Customer Communications"

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

  • To stop receiving text messages from a Program, reply "STOP" to any message we send you.
  • After you send "STOP," we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy.

Additional Service and Website Terms

The following sections govern your use of this website and the heating, cooling, indoor air quality, and commercial refrigeration services we perform for you. They apply in addition to Sections 1–7 above.

8. About us

Sitton Mechanical, LLC ("we", "us", or "our") is a licensed and insured HVAC and commercial refrigeration contractor based at 2310 E Marcus Ave, Stillwater, OK 74075. You can reach us at (405) 780-3034 or [email protected].

9. Services we offer

We provide residential and light-commercial heating, cooling, heat-pump, ductless, indoor air quality, and commercial refrigeration services in Stillwater, Oklahoma and surrounding communities including Perkins, Morrison, Glencoe, Perry, Cushing, Mulhall, Orlando, Ripley, and Sumner. Service availability, response time, pricing, and scheduling are confirmed at the time of your request and may change based on parts availability, weather, and demand.

10. Quotes, estimates, and pricing

Estimates are provided in good faith based on the information available and an on-site inspection when possible. Estimates are valid for 30 days unless we state otherwise in writing. Final pricing is confirmed before any work begins, and additional charges (e.g., hidden damage, code-required upgrades, after-hours emergency rates) are disclosed in advance. We believe in upfront, no-hidden-fee pricing — but no quote can anticipate every condition behind a wall or inside a sealed unit.

11. Scheduling, access, and cancellations

Please give us as much notice as possible if you need to reschedule. You are responsible for providing safe access to the equipment and worksite. Emergency service is available and may be subject to after-hours, weekend, or holiday rates disclosed in advance.

12. Warranties and workmanship guarantee

Our workmanship on installations is backed by the workmanship commitment stated on your work order or estimate. Equipment is covered by the manufacturer's warranty (including Daikin's warranty programs where applicable). Warranty coverage depends on proper installation, registration, use of approved parts, and timely maintenance — recommended maintenance schedules are provided at the time of installation. Warranties do not cover damage from misuse, neglect, power events, animal or insect damage, modifications by third parties, or acts of God.

13. Payment

Payment for completed work is due on the terms stated on your invoice. Past-due balances may accrue interest at the maximum rate permitted by Oklahoma law. We accept the major payment methods listed on your invoice. Financing through Wisetack is offered subject to credit approval and the Wisetack lender's own terms; Wisetack is an independent third party and Sitton Mechanical, LLC is not the lender.

14. Additional SMS / text-message terms (A2P 10DLC)

By providing your mobile number on a Sitton Mechanical, LLC form, by texting our published number, or by replying YES to confirm enrollment, you consent to receive recurring text messages from Sitton Mechanical, LLC relating to appointments, technician dispatch notifications, service summaries, follow-ups, review requests, and occasional promotions.

  • Consent is not a condition of purchase.
  • Message frequency varies by the type of service request and the time of year.
  • Message and data rates may apply (check with your wireless carrier).
  • Carrier delivery of any specific message is not guaranteed.
  • You can opt out at any time by replying STOP. For help, reply HELP or call (405) 780-3034.
  • We will not share or sell your mobile number, opt-in information, or SMS consent records with any third party for that third party's own marketing.

How we use your SMS data is described in our Privacy Policy.

California residents can exercise their "Do Not Sell or Share My Personal Information" rights as described in the Your privacy choices section of our Privacy Policy.

15. Online forms and communications

Submitting a form does not create a binding contract between you and Sitton Mechanical, LLC; a service agreement is formed only when we accept your request and confirm the scope and price. By submitting a form you certify that the contact information you provide is yours.

16. Acceptable use of this website

You agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms.
  • Attempt to gain unauthorized access to any part of the site or our systems.
  • Submit malicious code, scrape, or interfere with site operation.
  • Misrepresent your identity or impersonate another person.

17. Intellectual property

All content on this website — including the Sitton Mechanical, LLC name, logos, photography, text, and design — is owned by Sitton Mechanical, LLC or its licensors and is protected by U.S. and international intellectual property laws. You may view and print pages for your personal, non-commercial use only. Manufacturer logos (e.g., Daikin) and financing-partner logos (e.g., Wisetack) are the property of their respective owners and are used by permission.

18. Third-party links and services

Our website may link to or rely on third-party websites and services (manufacturers, financing partners, review platforms, payment processors). We don't control them and are not responsible for their content, terms, or privacy practices.

19. Disclaimer of warranties (website)

Except as expressly stated for our installation workmanship and the equipment we sell, the website and any information on it are provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be error-free or uninterrupted, or that information on it is complete or current.

20. Limitation of liability

To the fullest extent permitted by Oklahoma law, Sitton Mechanical, LLC's total liability arising out of or related to your use of this website or any service we provide is limited to the amount you paid for the specific service giving rise to the claim during the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, food spoilage beyond stated refrigeration service-level commitments, or business interruption) even if advised of the possibility of such damages. Some jurisdictions do not allow these limitations — in those cases our liability is limited to the smallest amount allowed by law.

21. Indemnification

You agree to indemnify and hold Sitton Mechanical, LLC, its owners, employees, and partners harmless from any claim or demand made by a third party arising out of your breach of these Terms, your misuse of the site, or your violation of any law or third-party right.

22. Governing law and dispute resolution

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws rules. The parties will attempt in good faith to resolve any dispute informally first. Any unresolved dispute will be brought exclusively in the state or federal courts located in Payne County, Oklahoma, and you consent to personal jurisdiction and venue there. Nothing in these Terms limits a consumer's non-waivable rights under applicable law.

23. Changes to These Terms and This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.

24. Severability and entire agreement

If any part of these Terms is found unenforceable, the remaining provisions stay in full effect. These Terms, together with our Privacy Policy and any written estimate or service agreement we provide, are the entire agreement between us regarding the website and our services.

25. Contact us

Questions about these Terms? Please contact:

Sitton Mechanical, LLC
2310 E Marcus Ave, Stillwater, OK 74075
(405) 780-3034
[email protected]