Sitton Mechanical, LLC ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights and choices you have when you visit sittonmechanical.com, call our office, request service, apply for a position, or sign up for text-message updates. By using our website or services you agree to the practices described below.
1. Who we are
Sitton Mechanical, LLC is a family-owned heating, cooling, indoor air quality, and commercial refrigeration company headquartered at 2310 E Marcus Ave, Stillwater, OK 74075. You can reach us at (405) 780-3034 or [email protected].
2. Information we collect
We only collect information we genuinely need to serve you:
- Information you provide directly when you fill out a contact, service, career, or financing form, request an estimate, or text/call us — including your name, address, phone number, email, equipment details, and anything else you share about the comfort issue you need help with.
- Service and payment records we generate when you become a customer (work performed, equipment installed, warranty information, invoices, and payment confirmations). Card data is processed by our payment processor and is never stored on our website.
- Automatic technical information when you visit the website — including your IP address, browser, device type, referring URL, and pages viewed — collected through cookies and similar technologies (see Section 6).
- Communications with our team — calls, voicemails, emails, text messages, and chat sessions — which we may retain for quality, training, and recordkeeping.
3. How we use your information
- To schedule, dispatch, perform, and follow up on the services you request.
- To provide quotes, financing options, warranty information, and maintenance reminders.
- To respond to questions and resolve complaints or service issues.
- To send appointment confirmations, dispatch updates, and review requests by email or SMS where you've opted in.
- To send occasional offers, seasonal tune-up reminders, or company news — only where you've agreed to be contacted (you can opt out any time).
- To operate, secure, and improve our website and detect fraud or abuse.
- To comply with applicable law, contracts, and warranty obligations.
4. How we share information
We do not sell or rent your personal information. We share it only:
- With trusted service providers who help us operate (scheduling and dispatch software, payment processing, financing partners such as Wisetack, SMS/email delivery platforms, review-management tools, hosting providers, and analytics) — bound by contract to use your data only to provide their service to us.
- With manufacturers, distributors, or warranty providers (e.g., Daikin) when it's necessary to register equipment or process a warranty claim on your behalf.
- When required by law, court order, or to protect the rights, property, or safety of Sitton Mechanical, LLC, our customers, or the public.
- In connection with a sale, merger, or transfer of all or part of our business — in which case the receiving party must honor this Privacy Policy.
5. SMS / text-message program (A2P 10DLC)
When you provide your mobile number on one of our forms or by texting our number, you can opt in to receive text messages from Sitton Mechanical, LLC related to:
- Appointment confirmations, technician-on-the-way notifications, and follow-up summaries.
- Service updates, maintenance reminders, and review requests.
- Occasional promotions, seasonal tune-up reminders, and customer-care messages.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; for help, reply HELP or contact us at (405) 780-3034. We do not share or sell your mobile number, opt-in data, or SMS consent information with any third party for their own marketing purposes; we share SMS metadata only with the carrier-grade messaging vendor that delivers the texts on our behalf. Carrier delivery of any specific message is not guaranteed. Full SMS terms are described in our Terms & Conditions.
6. Cookies, analytics, and ad measurement
Our website uses cookies and similar technologies for three purposes:
- Strictly necessary — required for the site to work (e.g., remembering your cookie-consent choice or keeping a form submission alive).
- Analytics — to understand which pages, services, and service areas visitors care about so we can improve the site. We use privacy-respecting analytics that do not require us to identify you personally.
- Advertising / measurement — if and when we run digital ads, we may use cookies and pixels (e.g., Google Ads, Meta) to measure ad effectiveness or show ads about Sitton Mechanical to people who've already visited our site. We do not sell personal information for cross-context behavioral advertising.
You can manage non-essential cookies anytime through the cookie banner on this site or through your browser settings. Blocking cookies may break parts of the site.
7. Data retention
We keep customer records for as long as you remain an active customer and for a reasonable period afterward to honor warranties, satisfy tax and accounting obligations, defend legal claims, and improve service. Marketing and SMS opt-in records are kept until you opt out and for the period our regulators require us to retain proof of consent.
8. Your rights and choices
You can:
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing emails (use the unsubscribe link in any email).
- Opt out of marketing texts (reply STOP).
- Manage cookie preferences in the banner on this site.
- Ask questions about how your information is handled.
To exercise any of these rights, email [email protected] or call (405) 780-3034. We'll respond within a reasonable time and confirm your identity before processing the request. Oklahoma residents and visitors from other states should note that the rights available may vary by state law; we honor verifiable requests to the extent required by applicable law.
8a. Your privacy choices — Do Not Sell or Share My Personal Information
We do not sell your personal information for money. Under the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code §1798.120 and §1798.121), some uses of advertising and analytics cookies may be considered "selling" or "sharing" personal information, and California residents have the right to opt out of them.
If you are a California resident, you have the right to:
- Opt out of "sale" or "sharing" of your personal information — including sharing for cross-context behavioral advertising (§1798.120).
- Limit the use of sensitive personal information to what is necessary to provide our services (§1798.121).
- Know what personal information we collect, use, and disclose.
- Delete personal information we hold about you.
- Correct inaccurate personal information.
- Non-discrimination — we will never deny you service, charge a different price, or provide a different level of quality because you exercised any of these rights.
To exercise these choices you can:
- Use the cookie banner on this site to reject non-essential advertising and analytics cookies.
- Enable Global Privacy Control (GPC) in your browser — we honor GPC signals as a valid opt-out of sale/sharing where required by law.
- Email [email protected] or call (405) 780-3034 with the subject "Do Not Sell or Share My Personal Information."
We will verify your request as required by law and respond within the statutory window. You may also designate an authorized agent to make a request on your behalf.
9. Children's privacy
Our services are intended for homeowners and businesses, and our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us and we'll delete it.
10. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security; we encourage you to use strong passwords and protect your devices.
11. Third-party links
Our website links to third-party websites (manufacturer pages, financing partners, review platforms, social-media profiles). We are not responsible for their privacy practices — please review their policies before sharing personal information with them.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date above and, if the changes are material, post a notice on the website or contact you directly. Your continued use of the site after a change constitutes acceptance of the updated policy.
13. Contact us
Questions, requests, or concerns about this Privacy Policy? Please contact:
Sitton Mechanical, LLC
2310 E Marcus Ave, Stillwater, OK 74075
(405) 780-3034
[email protected]